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Apr 28 2018

LLU Information Systems: Helpdesk and User Services

#helpdesk #service


Helpdesk and User Services

LLU Helpdesk is the central resource for computer support, information, and help for Loma Linda University.

The helpdesk provides an effective primary point of contact for timely and consistent response to computing and information technology and its related inquiries and problems.

They are responsible for the system administration and maintenance of the hardware and software environment supporting client desktops, campus central servers, and central applications. These services include software installation, software configuration, desktop/server maintenance, file backup and recovery, account and password assistance, network connectivity, first and second level technical support, and LLU Email.

For help with user accounts, access to systems or programs, computers, laptops, or mobile devices, contact the LLU Helpdesk by calling ext IT611 (48611).

Finally you can stop by the helpdesk which is located across the hall from the Randall Amphitheater, in Room 226.

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration

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